FAQ's
How soon can you get to my pressure washing job? Timing depends upon our schedule, but if you have an urgent need we'll try our hardest to make it work. To speed up the process you should: 1) Contact us via phone. (If we don't pick up immediately, shoot through a text and we'll get straight back to you) 2) Let us know your desired job schedule time and date. (The more flexible you are, the more likely it is we'll be able to squeeze you in last minute) 3) Try to supply us with as much accurate info as possible. We may not even need to attend your property to quote the job if we have photos or videos. (You can send media via WhatsApp or Email)
How much does it cost? Cost varies depending upon the following factors: Surface area, material to be cleaned, access, degree of cleanliness, stains, risk, equipment required. We are likely NOT going to be the cheapest option. We provide a premium level of service and care. We also use professional grade equipment, have the top level of insurance cover, and guarantee a great result or its FREE. We're often mistakenly compared to back-yard-bob with his home-brand pressure washer. The trouble is, Bob doesn't turn up when it's his cat's birthday. Bob slips around on your roof without a harness. Bob kills your vegetation with chemicals and is uninsured. Bob's customer base is different to ours, because Bob is an apple and we're an orange.
What happens if something gets damaged? We're in this together. If our team does something silly, reversing a vehicle into something or dropping a pot plant whilst moving it - we'll obviously cover the cost. As part of our service agreement, you (the customer) acknowledge that sometimes there are unavoidable damages. An example would be an old concrete driveway that has pre-existing cracks in the slab. We'll do our best to avoid or reduce the pressure whilst washing those types of areas, but they're naturally higher risk situations for breakages or chipping. It's your responsibility to either make us aware of vulnerable areas that you'd like us to avoid OR accept the fact that there's a possibility some light damage may occur. It's akin to a service version of wear and tear, and we will not be liable for it.
How do you maintain a safe working environment? At The Pressure Washing Company, safety is at the core of everything we do. All of our staff are fully trained in chemical handling and pressure washing techniques, and we strictly follow Material Safety Data Sheets (MSDS) for every product we use. Before starting a job, we identify major risk factors and make sure to follow our Safe Work Method Statements (SWMS) to control any risks on site. Where high-risk work is required (I.E. at height), our team holds the appropriate High Risk Work Licences and is qualified to operate equipment such as Elevated Work Platforms (EWPs). We also maintain comprehensive public liability and workers’ compensation insurance, giving our customers complete peace of mind. Our promise is simple - we don’t cut corners. We follow the correct procedures, use the right equipment, and treat every property as if it were our own. We'll keep both our team and our customers safe at all times.
Which types of surfaces are safe to wash with pressure? In short, it depends upon the pressure. We could damage most surfaces with pressure if we tried to. Our machines put out over 4000psi, that's why it's really important that you hire somebody who is experienced with pressure cleaning and identifying possible risk factors. Older exposed aggregate can be damaged by pressure that is too high. Cracked concrete can be further damaged by high pressure. Paint can be stripped by high pressure. Corners of materials are more easily damaged because of the smaller surface area. We have the ability to dial back or increase pressure accordingly.
How far will you travel for a job? For the right job we'll travel a fair distance. We're based in Kirwan, and currently service all of Townsville's surrounding suburbs. If the price makes sense we'd travel well outside of this service area, most likely for a large commercial job.
What is Soft Washing? Soft washing is a low-pressure cleaning method that safely removes mould, algae, dirt, and grime from delicate exterior surfaces without causing damage. Unlike high-pressure washing, which relies on force, soft washing uses a carefully balanced mix of water, biodegradable cleaning solutions, and surfactants to gently break down organic growth and surface contaminants. It’s ideal for (some) roofs, rendered walls, painted surfaces, and anywhere you want a deep clean without stripping paint or damaging materials. It's also very helpful when cleaning around delicate window seals of anywhere else with a vent, gasket or membrane. The cleaning solution does the heavy lifting, sanitising the surface and helping prevent regrowth for longer-lasting results. At The Pressure Washing Company, we use professional-grade soft-wash equipment and chemicals to restore your property’s appearance while protecting it from unnecessary wear and tear.
How do you access the roof? We will typically access the roof with a ladder initially, and secure ourselves to the roof using a fall-arrest safety system. This system uses an anchor, which we attach to the roof using your existing roof screws. We do not drill any extra holes in your roof. The fall arrest system is rated to Australian and NZ standards for fall arrest equipment. For higher roofs that aren't able to be accessed via ladder, we use an EWP (Elevated Work Platform) to access and then either work directly out of that, or, attach to the roof in the same way. This depends upon the type of roof cleaning service you're getting.
This is how we conduct business. Straight to the point, trustworthy, reliable.
Terms of Business
Terms of Business
These Terms of Business form a binding agreement between you (“the Customer” or “the Client”) and The Pressure Washing Company Pty Ltd (“The Pressure Washing Company” or “the Company”) for the provision of pressure cleaning services in exchange for payment.
1. Scope of Services
The Pressure Washing Company agrees to perform residential or commercial exterior cleaning services (“the Services”) at the location specified by the Customer (“the Premises”). The Services to be performed will be outlined in a quotation or service agreement prior to the commencement of any work.
2. Variations and Additional Services
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Any alterations to the agreed Services must be approved by The Pressure Washing Company prior to the commencement of work.
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Additional services requested during the job must be approved by management (either on-site or via phone) before they are carried out.
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Approved additional services will be charged in addition to the original quote and invoiced accordingly.
3. Water Usage
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The Customer agrees to provide The Pressure Washing Company with access to a functioning outdoor water supply at no additional cost.
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If an exterior water supply is unavailable or non-functional at the time of service, a surcharge may apply.
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The Customer is responsible for ensuring water access is available and operational on the day of service.
4. Site Safety and Access
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The Customer is responsible for ensuring that pets, children, and any bystanders are kept away from the work area during service.
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The Pressure Washing Company accepts no responsibility for injury or damages resulting from failure to comply with this condition.
5. Removal of Personal Property
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The Customer is responsible for moving vehicles, furniture, potted plants, decorations, and other personal items from the work area.
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If The Pressure Washing Company staff are required to move such items, no liability is accepted for any damage, breakage, or storage issues.
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Additional fees may apply for the time and labour involved in moving items.
6. Scheduling and Weather Delays
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Services are weather-dependent and may be rescheduled due to rain, storms, or unsafe working conditions.
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The Pressure Washing Company will provide as much notice as possible in the event of a scheduling change and will aim to reschedule at the earliest convenience.
7. Property Condition and Risk Acknowledgement
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The Customer acknowledges that pressure cleaning can expose existing damage or wear to surfaces, such as cracking, oxidation, and deterioration.
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The Pressure Washing Company will take all reasonable precautions, but will not be liable for damage caused by:
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Improperly installed or deteriorated surfaces
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Defective construction or poor-quality materials
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Loose fittings, unsealed windows or doors, or faulty electrical fixtures
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Pre-existing conditions such as wood rot, rust, or oxidised cladding
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The Customer accepts responsibility for maintaining surfaces in good repair and discloses any areas of concern prior to the commencement of Services.
8. Water Intrusion and Structural Issues
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The Pressure Washing Company is not liable for water intrusion due to faulty seals, cracks, or other construction defects.
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It is the Customer’s responsibility to ensure all doors, windows, light fixtures, electrical outlets, and building surfaces are adequately sealed and watertight prior to service.
9. Limitations on Stain Removal
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Some stains may not be removable by pressure cleaning alone, including but not limited to:
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Tree sap
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Oil and grease
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Rust
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Paint splatter
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Artillery fungus
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The Pressure Washing Company may recommend chemical treatments or additional techniques, which may incur additional charges. Not all stains can be fully removed despite best efforts.
10. House Wash Acknowledgement
The Customer acknowledges that cleaning may highlight surface blemishes or imperfections, such as:
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Oxidation on cladding or gutters
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Discolouration due to fading or inconsistent wear
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Previously unnoticed cracks or flaws
11. Payment Terms
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Full payment is due upon completion of the Services unless otherwise agreed in writing.
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Invoices will be issued at job completion and must be paid using one of the following methods:
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Cash
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Electronic Funds Transfer (EFT)
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Late payments may incur interest or additional charges as permitted by law.
12. Purchase Orders
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If a purchase order (PO) number is required for payment processing, it is the Client’s responsibility to provide it prior to service commencement.
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Failure to provide a PO number does not exempt the Client from payment obligations.
13. Liability Limitation
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To the maximum extent permitted by law, The Pressure Washing Company will not be liable for any indirect, incidental, or consequential loss or damage resulting from the Services.
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The Pressure Washing Company holds public liability insurance and its staff are trained in industry-standard safety and cleaning procedures.
14. Governing Law
These Terms are governed by the laws of the state or territory in which the Services are performed. Any disputes arising shall be resolved under Australian consumer law.
For questions or clarifications regarding these Terms of Business, please contact The Pressure Washing Company Pty Ltd management prior to the commencement of any work.
Satisfaction Guarantee
If we're not up to scratch, don't be shy to let us know. We'd like our customers to be left feeling happy. If we've done something to leave you feeling dissatisfied, call Josh on 0423 554 177 and we'll either make it right or it's free.